#JAMF PRO MDM FULL#
#JAMF PRO MDM PRO#
#JAMF PRO MDM SOFTWARE#

#JAMF PRO MDM PRO#

The Jamf Pro integration syncs information about all Apple devices in an environment and presents this data within Freshservice when needed, improving service agent efficiency. The first integration was with Jira just a month after launch in 2014. Their service desk application Freshservice was a revolutionary step forward for organizations to track the support needs of their users.įreshworks built Freshservice to be integrated with other enterprise solutions. 'The work that codefortynine has done to connect Jamf Pro and Jira Service Desk delivers immediate value to our mutual customers and strengthens Atlassian's ITSM solution.”įounded in 2010, Freshworks jumped on the the SaaS wave, and became a leader in easy-to-use cloud-first business applications. “Atlassian is proud of its diverse ecosystem of partners who solve critical problems for our customers through innovation,' says Lauricella. When customer demand for this integration became apparent, he introduced them to Jamf and the two started collaborating immediately. Michael Lauricella helps manage partnerships at Atlassian and had worked with codefortynine on other projects. In-product visibility of this data means less moving between products- although when it's necessary, Jamf for Jira has a button that jumps directly to the corresponding Jamf Pro device record. This allows the service desk employee to view live Jamf Pro device inventory information directly in Jira when viewing a request.

When creating a request, users can see and select from their assigned devices. This integration provides an improved Jira Service Desk request experience for users and service technicians. The Atlassian Marketplace offers integrations made by talented developers like codefortynine, who recently completed Jamf for Jira. At Jamf, we use Atlassian products for both- and so do many of our customers.

#JAMF PRO MDM SOFTWARE#

Not only well-known to many in the agile software development world, it’s also the front-end request system that many non-developers use. While there are 300+ integrations on the Jamf Marketplace, we are going to look at three ITSM platforms that integrate with Jamf Pro.Ītlassian's products help thousands of companies develop software, plan projects and support users. These exist to provide a better end-user experience and to empower IT to quickly resolve issues with minimal context switching. Fortunately, Jamf Pro offers integrations with leading service management platforms. If an admin needs to know more about the device’s configuration or perform basic troubleshooting, they would traditionally have to login to Jamf Pro and perform these actions manually. MDM and ITSM go hand-in-hand these tools typically co-exist within organizations, and both have capabilities beneficial to a service agent.

If a user opens a ticket about an Apple device, Jamf Pro would typically be a good starting point for more information- and sometimes, the tool for resolution.

#JAMF PRO MDM FULL#

IT professionals are expected to have a full toolkit at their disposal and integrating as many of them as possible can increase efficiency.

These tickets route to the proper person, who uses a combination of tools to diagnose and resolve the issue. While we all miss seeing our favorite IT friends (Daniel, call me!), the user experience doesn’t have to suffer when we are limited to remote support.Ĭompanies typically deliver IT and support services through ticketing systems or IT service management (ITSM) platforms. These face-to-face interactions provided IT with all the context and tools they needed to help solve a problem. At Jamf, one of those ways used to be walking up to our Support Bar to ask questions: big or small. As IT shifts to remote support operations, it is vital to think about how users request and receive the help they need.

Jamf pro mdm